Frequently Asked Questions
Everything you need to know about our cases, compatibility, and policies.
What is SFF?
SFF stands for Small Form Factor. SFF PCs pack full desktop performance into a fraction of the space. They are ideal for clean desk setups, living room entertainment centers, LAN parties, or anyone who values minimalism without sacrificing power. Our cases are engineered to make SFF building accessible and rewarding.
Will my graphics card fit in your cases?
Each product page lists maximum GPU dimensions in millimeters. We support a wide range of dual-slot and some triple-slot cards. If you are unsure, check our compatibility charts on each product page or reach out to our support team with your specific card model.
What power supply form factor do I need?
Most of our cases support SFX or SFX-L power supplies. A few larger models support ATX PSUs for added flexibility. The exact PSU support is clearly listed on every product page under the specifications tab. We recommend high-quality modular units from trusted brands for the cleanest builds.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
How do I get build support?
We offer complimentary build support via email for all customers. Whether you need help choosing compatible parts, troubleshooting a build, or optimizing your cable management, our team is here to help. Reach us through the contact form on our support page.
What is your return policy?
We accept returns of unused, undamaged cases within 30 days of delivery. Items must be in original packaging with all accessories included. Refunds are processed within 5 to 10 business days after we receive and inspect the returned item. Custom or modified cases are not eligible for return.
How long is the warranty?
All Fatetimes cases come with a 2-year limited warranty covering manufacturing defects in materials and workmanship. This does not cover damage from misuse, modifications, or normal wear and tear. See our Warranty page for full terms and how to file a claim.