Warranty
Backed by confidence. Protected by quality.
Coverage
Every Fatetimes case is covered by a 2-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
What Is Covered
- Manufacturing defects in the chassis, panels, and structural components
- Defective hardware such as screws, standoffs, or mounting brackets
- Finish defects including anodization or coating issues that occur under normal conditions
What Is Not Covered
- Damage caused by misuse, abuse, accidents, or improper installation
- Normal wear and tear, including minor scratches or cosmetic blemishes from handling
- Modifications or alterations made after purchase
- Damage caused by incompatible or oversized components forced into the case
- Consequential damage to other hardware components
Filing a Claim
If you believe your case has a defect covered by our warranty, follow these steps to file a claim:
- Contact us within the warranty period using the contact form on our support page.
- Provide proof of purchase along with a detailed description and clear photographs of the issue.
- Wait for evaluation. Our team will review your claim within 3 to 5 business days and respond with next steps.
- Resolution. If the claim is approved, we will repair, replace, or refund the defective item at our discretion.
Warranty claims do not cover return shipping costs unless the item is confirmed defective. For questions about coverage, reach out to our support team before initiating a claim.