Can I change my shipping address after ordering?
We can update your shipping address if your order has not yet been processed or shipped. Because we aim to ship orders within 1 to 2 business days, it is important to contact us as soon as possible.
How to request an address change
- Go to our support page and submit a request
- Include your order number and the new shipping address
- Our team will confirm whether the change can be made before shipment
If your order has already shipped
Once an order has been handed to the carrier, we cannot change the delivery address. In this case, you may need to contact the carrier directly or arrange redirection through their tracking portal. Some carriers charge a fee for this service.
Tips to avoid address issues
- Double-check your address at checkout, including apartment or suite numbers
- Use a residential or business address where someone is available to receive the package
- Make sure your phone number is correct so the carrier can contact you if needed
If you have any questions about your order status, feel free to contact our support team.